Payment Policy

Last updated: 2 August 2026

At Sena Body, we want paying for your order to be simple and secure. This policy explains which payment methods we accept, when you are charged, and what happens if a payment does not go through.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • Klarna

The options shown to you at checkout may vary depending on your device, browser, and location.

2. Currency and Tax

All prices are shown in pounds sterling (GBP) and are the total amount payable at checkout. No tax or additional charges are added at checkout.

If you pay using a card issued in another currency, your bank or card provider may apply its own conversion fee. That fee is set by them, not by us.

3. Secure Payment Processing

Payments are processed by our payment providers over an encrypted connection. Your card details are entered directly into the provider's secure checkout.

Sena Body does not see or store your full card number, expiry date, or security code at any point. We receive only confirmation of whether the payment was authorised.

4. When You Are Charged

For card and wallet payments, your payment is taken when you place your order.

Your bank may show a temporary authorisation hold before the charge settles. This is normal, and your bank releases it if the payment does not complete.

If you pay using Klarna, when you are charged depends on the plan you choose with Klarna at checkout. Those terms are set by Klarna and are shown to you before you confirm your order.

5. Declined Payments

If your payment is declined, your order is not placed and no money is taken. Common reasons include insufficient funds, an expired card, details entered incorrectly, or a security check by your bank.

If this happens, check your details, contact your bank, or try a different payment method.

6. Order Confirmation

Once your payment is authorised, we email an order confirmation to the address you gave at checkout. If it has not arrived within a few hours, please check your spam folder and then contact us at support@senabody.com.

7. Fraud Prevention

Orders are screened automatically for fraud. An order flagged as high risk may be held for review, may need additional verification, or may be cancelled. If we cancel an order for this reason, any pending charge is released and you are not charged.

8. Refunds

Refunds are issued to the original payment method used for the order.

Once we have issued a refund, the time it takes to appear in your account depends on your bank or payment provider.

For when refunds are available, how to request one, and how long we take to process one, see our Returns & Refunds Policy.

9. Contact Information

Business Name: Ortevia Group Ltd T/A Sena Body
Business Registration No: 17301253
Address: The Wenta Business Centre, Colne Way, Watford, WD24 7ND, United Kingdom
Email: support@senabody.com
Phone: +441923937058
Opening hours: Monday to Friday, 08:00-18:00 (GMT)
Response time: Within 24-48 hours