Terms of service

Last updated: 24 July 2026

These Terms of Service (“Terms”) govern your access to and use of the Sena Body website and the purchase of products from senabody.com. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, you must not use our website or services.

1. General Information

This website is operated by Ortevia Group Ltd T/A Sena Body. Throughout the site, the terms “we,” “us,” and “our” refer to Ortevia Group Ltd T/A Sena Body. These Terms apply to all users of the website, including visitors, customers, and contributors of content.

2. Business Details

Business Name: Ortevia Group Ltd T/A Sena Body
Business Registration No: 17301253
Address: The Wenta Business Centre, Colne Way, Watford, WD24 7ND, United Kingdom
Email: support@senabody.com
Phone: +441923937058
Opening hours: Monday to Friday, 08:00-18:00 (GMT)
Response time: Within 24-48 hours

3. Eligibility and Use of the Website

By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations. Any breach of these Terms may result in the suspension or termination of your access to our services.

4. Prices and Payment

All prices displayed on our website are shown in pounds sterling (GBP) and include VAT where applicable.

Any applicable fees will be clearly displayed at checkout before you complete your purchase.

We reserve the right to change prices, discounts, promotions, or product availability at any time without prior notice.

You agree to provide accurate, complete, and up-to-date payment and billing information. Payment is taken at checkout through our secure payment providers.

We reserve the right to refuse or cancel any order where fraud, unauthorised transactions, or pricing errors are suspected.

5. Orders and Delivery

Estimated delivery times and shipping conditions are outlined in our Shipping Policy.

You are responsible for providing accurate delivery information. We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by you.

6. Right of Withdrawal and Returns

You may return your purchase within 60 days of delivery under our 60-day returns policy. For full details, see our Returns & Refunds Policy. This is in addition to your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.

To exercise either right, contact us at support@senabody.com.

Returned items must be unused, in original packaging, and in resaleable condition (this condition applies to the voluntary 60-day returns policy, not your statutory rights).

Return shipping costs are the responsibility of the customer unless otherwise stated in our Returns & Refunds Policy.

Refunds are issued within 10 business days of receiving and inspecting returned items, to the original payment method.

Certain products may be excluded from returns. Full details are available in our Returns & Refunds Policy.

7. Warranty and Complaints

All Sena Body products are covered by a 2-year warranty against manufacturing defects. See our Returns & Refunds Policy for full terms.

If a product is defective, damaged, or not as described, contact us at support@senabody.com with a description of the issue and supporting photos or videos where applicable.

Depending on the circumstances, we may offer a repair, replacement, or refund in accordance with your statutory consumer rights.

This warranty does not cover damage caused by misuse, accidents, improper handling, normal wear and tear, or failure to follow care instructions.

8. Product Use and Safety

Our products are intended for general wellness and relaxation use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. If you have a medical condition, are pregnant, or have any concerns, please consult a healthcare professional before use.

9. Accuracy of Information

We make reasonable efforts to ensure that all information on our website is accurate and up to date. However, we do not guarantee that descriptions, images, pricing, or other content are error-free, complete, or current.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

10. Third-Party Tools and Links

Our website may include links to third-party websites or tools that are not operated or controlled by us. We are not responsible for the content, accuracy, or practices of third-party services.

Your use of third-party websites or tools is at your own risk.

11. Intellectual Property

All content on this website, including text, images, logos, and branding, is owned by or licensed to Ortevia Group Ltd T/A Sena Body and may not be copied or used without our permission.

12. User Obligations

You agree to:

  • Provide accurate and complete personal, billing, and delivery information
  • Use payment methods that you are authorised to use
  • Refrain from fraudulent activity, abuse, or misuse of the website
  • Not interfere with the security, functionality, or operation of the website

13. Limitation of Liability

Nothing in these Terms limits or excludes your statutory consumer rights.

To the fullest extent permitted by law, Ortevia Group Ltd T/A Sena Body shall not be liable for indirect, incidental, or consequential damages, except where such liability cannot be excluded under applicable law.

Our liability is limited to damages caused by intent or gross negligence, unless otherwise required by law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be excluded under UK law.

14. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, war, pandemics, government actions, supply chain disruptions, or failures of telecommunications or utilities.

15. Termination

These Terms remain in effect unless terminated by either you or us.

We may suspend or terminate your access to the website or services immediately if you breach these Terms or engage in unlawful or harmful conduct.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, unless otherwise required by mandatory consumer protection laws in your country of residence.

We encourage you to contact us first at support@senabody.com to resolve any disputes or concerns amicably.

Nothing in these Terms affects your statutory rights under applicable consumer protection legislation.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Ortevia Group Ltd T/A Sena Body regarding your use of the website and services.

19. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or modify these Terms by posting changes to our website.

20. Contact Information

Business Name: Ortevia Group Ltd T/A Sena Body
Business Registration No: 17301253
Address: The Wenta Business Centre, Colne Way, Watford, WD24 7ND, United Kingdom
Email: support@senabody.com
Phone: +441923937058
Opening hours: Monday to Friday, 08:00-18:00 (GMT)
Response time: Within 24-48 hours