Shipping policy

Last updated: 24 July 2026

At Sena Body, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, how long delivery takes, shipping costs, tracking information, and how delivery issues are handled.

1. Shipping Locations

This shipping policy applies to orders shipped to the United Kingdom.

All orders are dispatched from our fulfilment partners in Asia.

2. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed before 17:00 (GMT) are processed the same day. Orders placed after this time are processed on the next business day.

Orders are processed and dispatched Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

3. Shipping Costs

We offer free tracked shipping on all orders.

There is no minimum order value required.

All prices displayed on our website include handling and delivery costs. No additional shipping, packaging, or processing fees will be added at checkout.

4. Delivery Times

Delivery times for UK orders are as follows:

Processing time: 1–3 business days
Shipping (transit) time: 5–8 business days
Estimated total delivery time: 6–11 business days

Delivery times are estimates and may vary due to courier operations, customs processing, or regional factors.

5. Carrier Services

UK deliveries are handled by Royal Mail, Evri or DPD once the shipment reaches the United Kingdom.

All shipments include full tracking from dispatch to delivery.

6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

You can track your order at any time using the Track Your Order page.

Please allow up to 24 hours after dispatch for tracking information to update.

7. Delays, Customs, and Delivery Issues

We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to customs processing, courier disruptions, or high-demand periods. These factors are outside our control.

All import duties and taxes are paid by us. There is nothing further to pay when your order arrives.

Please ensure your shipping address is entered correctly at checkout. We are unable to issue refunds or replacements for orders that fail to arrive due to incorrect or incomplete address details.

If you experience any delivery issues or delays beyond the estimated delivery timeframe, please contact us at support@senabody.com so we can assist.

8. Missing or Lost Packages

If your order has not arrived by the expected delivery date, please contact us at:

Email: support@senabody.com

Please include your order number in your message.

Claims for missing packages must be submitted no later than 14 business days after the expected delivery date, as set out in the Item Never Arrived section of our Returns & Refunds Policy.

Once the courier confirms a package as lost, you may choose between a free replacement or a full refund to your original payment method.

9. Contact Information

Business Name: Ortevia Group Ltd T/A Sena Body
Business Registration No: 17301253
Address: The Wenta Business Centre, Colne Way, Watford, WD24 7ND, United Kingdom
Email: support@senabody.com
Phone: +441923937058
Opening hours: Monday to Friday, 08:00-18:00 (GMT)
Response time: Within 24-48 hours